Zammad
Zammad is a powerful open-source platform for delivering high-quality customer support. It provides a comprehensive solution for helpdesk management, ticketing, and customer communication. Capture, prioritize, and track customer requests across channels — email, chat, and social media. Support teams work efficiently, maintain oversight of all open requests, and collaborate seamlessly. Zammad is customizable, extensible, and built around a user-friendly interface.
The Getting Started with Zammad guide walks you through connecting email channels, setting up groups and agents, building your daily ticket workflow and configuring automations and SLAs.
Since Zammad 7, a full suite of AI features is available. See the Zammad LLM integration guide for connecting an external or self-hosted model.
Find answers to common questions on the Zammad product page. Still have questions? Reach out any time.